Yellow.ai

Yellow.ai provides an enterprise-grade Dynamic Automation Platform (DAP) powered by generative AI, designed to support a wide range of industries including BFSI, healthcare, retail, and utilities. The platform features a no-code builder for creating bots, DynamicNLPTM technology for high intent accuracy, and omnichannel capabilities for hyper-personalized conversations across 35+ channels. It supports over 100 out-of-the-box integrations with popular tools like Zendesk, Freshdesk, Genesys, Hubspot, Salesforce, and Microsoft Dynamics, as well as payment gateways like Razorpay and Stripe. Yellow.ai’s voice AI enables human-like interactions in 135+ languages, while its email automation handles 80% of incoming queries. The platform includes a Dynamic Conversation Designer for goal-driven conversations, a User Lifecycle Optimizer for engagement, and a Gen AI hub for learning about generative AI. Advanced analytics provide real-time bot insights, driving customer satisfaction and revenue. The platform also supports conversational commerce, service, and EX clouds, enhancing both customer and employee experiences. Backed by ISO, HIPAA, SOC2, and GDPR certifications, Yellow.ai ensures enterprise-grade security and continuous training on billions of conversations for scale, speed, and accuracy.