Verloop.io

Verloop.io specializes in conversational AI solutions designed to automate customer support across a variety of industries, including e-commerce, banking and financial services, travel, real estate, logistics, insurance, foodtech, edtech, and telecom. The platform offers a comprehensive suite of features such as conversational intelligence, detailed reports and analytics, agent assist, multiple communication channels, and robust security measures. It supports communication via website, WhatsApp, mobile, Facebook, Instagram, and voice AI, processing over 4 billion queries and reaching more than 200 million unique users. Verloop.io achieves approximately 92% support query deflection and provides AI-driven automation for 24/7 assistance. The platform integrates with over 60 applications, including CRM systems, payment gateways, and online stores, ensuring seamless customer engagement. Data protection is a priority, with features like role-based access control, GDPR compliance, multi-factor authentication, and data residency. The company has offices in the USA, UAE, and India and has been recognized in Forrester’s New Tech: Conversational AI For Customer Service In India Report. It ranks #8 in the Top 50 Analytics & AI Products and is an official WhatsApp Business Solution Provider (BSP). Verloop.io offers industry-specific solutions and a range of resources such as blogs, case studies, webinars, benchmark reports, podcasts, eBooks, and videos. The company also hosts events and webinars to discuss advancements in conversational AI and customer support automation. Verloop.io partners with leading companies like Microsoft, Google Cloud, Zendesk Sunshine, and Meta, and provides a knowledge center with insights on conversational AI solutions tailored to different industry use cases.