LivePerson

LivePerson specializes in offering a Conversational AI platform designed to identify customer intent and drive engagement through AI-powered experiences across multiple communication channels, including voice and messaging. The company employs large language models and generative AI to improve customer interactions, making them more personalized and efficient. Its platform includes an Integration Hub that connects with CRM, CMS, and other systems, facilitating enhanced personalization and operational efficiency. LivePerson supports a diverse range of industries such as financial services, retail, telecommunications, travel, hospitality, and automotive. Additionally, the company provides a suite of professional services, technical support, and access to a marketplace of certified partners. The Conversational Cloud platform by LivePerson manages digital customer interactions across various messaging channels like SMS, WhatsApp, Apple Messages for Business, and Google’s Business Messages. The company also offers solutions aimed at improving IT service management, thereby boosting productivity and service delivery.