Quiq

Quiq provides a Conversational AI Platform that leverages Generative AI and Large Language Models to deliver AI-powered conversational experiences for customer service. The platform supports various messaging channels, including SMS, Apple Messages for Business, Google Business Messaging, Facebook Messenger, Instagram, WhatsApp, and Web Chat. Key features of Quiq’s platform include AI Studio for building AI-driven customer interactions, AI Contact Center for empowering agents, and rich messaging capabilities. Quiq integrates seamlessly with major CRM systems such as Salesforce, Microsoft, Zendesk, Oracle, Shopify, and SAP. The platform ensures enterprise-grade security with SOC-2 certification and offers robust tools for reporting and analytics, allowing businesses to analyze key metrics. Additionally, Quiq provides translation services for messaging in over 100 languages, supports outbound messaging and surveys, and enables businesses to convert calls to text to improve customer service efficiency. Quiq also hosts a developer knowledge base and offers API documentation for building custom integrations.