Eltropy

Eltropy, headquartered in Santa Clara, CA, with additional offices in Lehi, UT, and Bengaluru, India, offers a comprehensive communication platform for community financial institutions. Their platform unifies voice and digital communication through solutions like Voice+, text messaging, secure chat, video banking, and more. Eltropy’s offerings cater to various needs including lending, digital contact centers, collections, marketing, fraud prevention, and payments. The platform integrates with core banking systems, loan origination systems, collections, e-signature, payments, marketing, and call centers, ensuring seamless operations. Trusted by over 600 credit unions and community banks, and endorsed by CUNA and 31 of 33 state credit union leagues, Eltropy’s AI-powered features include intelligent virtual agents, voice biometrics, conversation intelligence, and data analytics. The platform supports digital conversations across text, video, chat, voice, and co-browsing, and includes tools for appointment and lobby management, reputation management, and in-branch video banking. Eltropy conducts annual SOC 2 Type 2 audits to maintain compliance with industry standards and offers a training academy and customer support resources. They also engage with their community through events and webinars.