Clickatell

Clickatell has been a global leader in chat commerce for over 20 years, offering a comprehensive Chat Commerce Platform that includes Connect, Interact, and Transact packages. The Connect package provides enterprise-grade APIs and tools for managing high-volume messaging services and campaigns. The Interact package adds two-way messaging capabilities, enabling automated engagements with bots and real-time live agent support. The Transact package allows businesses to create complete commerce experiences in messaging channels, including marketing, payments, and post-sales service. Clickatell’s platform supports various industries such as retail, airline, travel, banking, technology, health and wellness, education, telco, insurance, and automotive. Utilizing AI technology, Clickatell transforms messaging interactions into intelligent, personalized conversations. The platform supports multiple messaging channels, including SMS, WhatsApp, USSD, and advanced messaging. Clickatell’s solutions are used by over 15,000 clients and 1,750 organizations worldwide, including global banks and telecommunications companies, reaching over 90% of the world’s population. Key features include secure payments through Chat 2 Pay, tools like Campaign Manager for WhatsApp, Chat Flow, and Chat Desk, and robust reporting and analytics. Clickatell’s platform is designed to improve customer engagement, satisfaction, and retention while reducing operating costs, enabling businesses to deliver personalized interactions, automate repetitive processes, and provide real-time customer support. The platform ensures secure and compliant messaging with features like message encryption and customer authentication and supports integrations with third-party applications and systems, enhancing its functionality and flexibility.