Salient

Salient, previously operating under the names Techstyle and VoxPop, is a business-to-business company located in San Francisco, CA, USA. The company, which participated in the Y-Combinator batch W23, specializes in using artificial intelligence to automate customer service processes. Salient’s technology is designed to handle over 50% of inbound requests such as payments, promise noting, and extensions. It provides solutions that facilitate low-friction payment options for early delinquent customers and offers a one-click setup with a secure on-premise deployment. Salient automates key client interactions including welcome and verification calls, inbound calls, and early delinquency calls, operating 24x7 across multiple channels like voice, two-way texting, email, and webchat. The company integrates seamlessly with existing tools and offers a ‘contact center in a box’ solution. It is equipped with capabilities for live transcription, summarization, and synthesis to promptly address customer escalations. Salient maintains high security and compliance standards, being SOC 2 compliant and PCI L1 certified, ensuring secure payment processing. The company operates across various regions including the United States and Canada, with options for remote and partly remote working environments.