Percept.AI

Percept.AI, originally named Buddy AI Inc., is a business-to-business (B2B) company located in Sunnyvale, CA, USA. The company focuses on operations within the B2B sector, providing AI-powered support solutions designed to improve the efficiency and intelligence of customer support teams. Percept.AI’s AI agents are capable of reducing team workflow by up to 60%, saving around 240 hours a week, and improving quality scores by approximately 6%. These agents are available 24/7, offering support through integration with chat and ticketing platforms to deliver comprehensive customer insights. Additionally, the AI system can analyze past customer communication data without requiring coding, and integrates seamlessly with existing support stacks or customer relationship management (CRM) systems to enhance workflows. The platform supports a variety of channels through its AI-powered self-service layer and is fully GDPR compliant, ensuring data privacy and security with military-grade AES-256 encryption and hosting on SOC 2 compliant data centers like AWS and Microsoft Azure. Percept.AI also maintains full control over the AI’s behavior and voice, allowing customers to own and control their data with options for deletion or export as needed. The company, which has a team size of 7, was part of Y Combinator’s S17 batch and has been acquired by Atlassian. It serves multiple regions including the United States, Canada, and offers remote and partly remote services.