Percept.AI

percept.ai
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Company History

Percept.AI, previously known as Buddy AI Inc. and Buddy AI, was launched in April 2017. The company participated in the S17 batch of Y Combinator. Located in Sunnyvale, CA, USA, Percept.AI operates in the B2B sector with a focus on operations within the industry. Since its inception, the company has developed an AI-powered platform aimed at enhancing customer support services. Percept.AI was later acquired by Atlassian, marking a significant milestone in its growth trajectory.

Services

Percept.AI offers a range of AI-powered solutions designed to enhance customer support workflows. These include AI support agents that are available 24/7 and can significantly reduce team workflow by up to 60%. The AI solutions provided by Percept.AI come integrated with chat and ticketing platforms, offering a holistic view of customer insights. Additionally, the AI system can parse past customer communication data without requiring coding, and can save approximately 240 hours a week while increasing quality scores by around 6%.

Technology and Integration

Percept.AI utilizes deep learning and natural language processing technology to make customer support teams more intelligent and efficient. Their AI platform has self-evolving capabilities, learning from every customer interaction. The platform can integrate with existing support stacks or CRMs, augmenting workflows. Moreover, it offers a self-service layer that is available across different channels. All AI-driven solutions provided by Percept.AI are fully GDPR compliant, using sub-processors like Amazon Web Services for hosting and Papertrail for log management.

Data Privacy and Security

Percept.AI ensures data privacy and security as a fundamental operation. The company uses military-grade AES-256 algorithm for data encryption and their services are hosted on SOC 2 compliant data centers, including AWS and Microsoft Azure. Percept.AI claims full control over AI behavior and voice, with a dedicated Data Protection Officer appointed as per GDPR requirements. Customers have full control over their data, including the ability to delete or export it as needed. The company provides a standard Data Processing Agreement for all clients.

Team and Locations

Percept.AI has a small, dedicated team of 7 members based in Sunnyvale, CA, USA. The company serves various regions, including the United States of America, America / Canada, and offers both remote and partly remote services. This setup allows Percept.AI to maintain flexibility and reach a broader client base, ensuring that their sophisticated AI solutions are accessible to businesses across different locations.

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