Giga ML

Giga ML, originally known as Giga, is a B2B company located in San Francisco, CA, focused on providing AI-driven solutions to enhance customer support operations. The company, which launched in 2023, has raised $3.6 million in seed funding and is part of the Y Combinator S23 batch. Giga ML operates primarily in the United States and Canada, targeting industries related to Engineering, Product, and Design. With a small team of two, Giga ML offers a range of services including AI-based insights to identify scenarios leading to customer churn, customization of AI solutions for unique customer support scenarios, and progressive automation for customer support workflows. The company implements safety measures such as hallucination checks and fallbacks to human support. Additionally, Giga ML supports the development community by offering a platform for fine-tuning developers’ projects on generative AI technologies. This platform supports Mistral-7B and Mixtral, which are claimed to be the world’s fastest inference engines for Large Language Models (LLMs), and provides features like Text to Image, Text to Video, Predictive Info, and an AI Assistant. Giga ML also allows users to gather OpenAI logs at no cost and enables fine-tuning on smaller LLMs when ready.