care.coach

care.coach, headquartered in Millbrae, California, provides a range of digital health solutions such as Augur, Avatar, Fara, Hospitality Hub, and Video Visits. The company serves diverse customer segments including PACE, Medicare Advantage, IDD Service Providers, Community-Based Organizations, and Families & Caregivers. Combining AI and human interaction, care.coach delivers health coaching and companionship through its platform, which features cost stratification via machine learning, 24-7 human-AI avatar connected software, AI-powered automated chat, and easy-to-use video call apps. The care.coach Avatar offers in-home companionship, health and wellness services, and medication management. The platform integrates with health plan member and claims data to enhance member experience, improve quality measures, and reduce care costs. care.coach has received over $10 million in funding from sources including US Congress, NIH, StartUp Health, and AARP. The company serves more than 10% of PACE health plan sites nationally and two of the three largest Medicare Advantage insurers. It has achieved SOC 2 Type 2 certification with no exceptions and was awarded a $3 million federal grant by the National Institute on Aging to scale AI-based fall prevention programs. Additionally, care.coach received a commercialization readiness program grant from the National Institute on Aging to further develop and commercialize its AI platform. Recognized as one of Newsweek’s World’s Best Digital Health Companies 2024, care.coach’s platform has been used across 45+ states, providing over 100,000 hours of conversational care support. The company has developed proprietary AI models for automatic recognition and response to natural speech, including speech from individuals with mild cognitive impairment and Alzheimer’s disease. The support team is located in Lawrence, Kansas.