Espressive

Espressive Barista is an AI-based virtual support agent developed to automate the resolution of employee questions and issues. It integrates with various backend systems, including ITSM, iPaaS, and RPA, to autonomously resolve complex issues. Supporting over 100 languages, Espressive Barista can handle interactions across 15 departments and can be accessed through multiple channels such as Microsoft Teams, Slack, email, phone, and web browsers. Key features include Smart Ticketing, which uses machine learning to classify, assign, and prioritize tickets accurately, and Automated Outage Detection, which validates the availability of over 2,500 SaaS applications in real-time. The Agent Assist feature integrates with ITSM tools to help service desk agents resolve tickets faster. Espressive Barista’s Employee Language Cloud is a large language model trained on over 4 billion employee phrases, and the Barista LLM Gateway provides safe and responsible access to large language models like ChatGPT. The Barista Control Center allows for no-code customization and integration with third-party systems, while the Experience Selector combines generative AI and other technologies to choose the best resolution for employee interactions. Additionally, Espressive Barista offers analytics tools that provide real-time data and customizable reports to optimize performance and reduce costs. Its integration marketplace offers access to tens of thousands of pre-built integrations and automations. The Employee Adoption Program combines organizational change management principles to ensure high engagement levels.