Tymely

Tymely provides an AI-based customer service platform designed to integrate seamlessly with existing systems to manage complex customer service inquiries from start to finish. The platform features a breakthrough AI agent that delivers 99.5% accuracy, achieves 70% cost savings, and covers 80% of customer service tickets. Utilizing Generative AI, Tymely can perform actions such as initiating refunds, exchanges, and applying coupons, while ensuring data privacy and security in compliance with standards like SoC2, ISO27001, GDPR, and HIPAA. AI responses are verified in real-time by experts to ensure super-human level accuracy. Tymely is designed to enhance customer satisfaction without forcing businesses to choose between high CSAT scores and minimizing costs. The platform can automatically handle 90% of Tier-1 tickets and integrates with existing ticketing systems. Additionally, Tymely offers a white-glove service to build and maintain customer service flows for businesses and provides online calculators to help businesses estimate their customer service costs and capacities.