Christine Farrugia

Christine Farrugia holds the position of Vice President of Client Experience & Strategy. In her role, she has effectively utilized Automated Resolutions, which equates to the productivity of 10 full-time agents. This technological implementation has not led to a reduction in staff; instead, these resources have been reinvested into the business to bolster other areas. Additionally, Farrugia has established a ‘gold glove’ team dedicated to providing exceptional service to the top tier of clients, ensuring specialized attention and support.