Ada

Ada offers a comprehensive AI-powered customer service automation platform that significantly enhances efficiency by automating up to 75% of customer inquiries. The platform supports instant communication in over 50 languages and facilitates the onboarding, measurement, and coaching of AI agents. Ada’s technology enables automation across various channels including web, SMS, social media, and also offers voice automation for phone inquiries. Serving a diverse range of industries such as Ecommerce, FinTech, SaaS, and Gaming, Ada has been recognized by Forrester as a Conversational AI Wave Challenger, and has been featured in Deloitte’s Technology Fast 500, Fast Company’s Next Big Things in Tech, and Globe & Mail’s Top Growing Companies. The platform not only automates interactions but also integrates seamlessly with existing tech stacks to resolve customer inquiries efficiently. It includes tools for identifying improvement opportunities in automated conversations and drives continuous enhancement through AI coaching. Ada’s impact is evidenced by significant achievements such as doubling the Automated Resolution Rate for Wealthsimple, generating $2.7 million in annual savings for IPSY, and delivering a 5x return on investment for Wave in just 12 months. Additionally, Ada offers resources like a generative AI toolkit for customer service leaders and provides case studies that showcase the substantial impact of their platform on business operations.