Gridspace

Gridspace, based in Los Angeles and San Francisco, California, designs and develops conversational AI software that powers leading contact centers around the world. Formed as a collaboration between SRI Speech Labs and a multidisciplinary team of designers and engineers, Gridspace makes its own telephony and voice technology in-house. The company supports contact centers with more than 50,000 concurrent calls, providing low-latency speech analytics, live agent guidance, and natural-sounding, interwoven voice bots. Gridspace’s software scans live calls for issues and opportunities, making insights easily accessible to operators and data scientists. Trusted by companies like USAA, Square, and Bloomberg, Gridspace operates some of the largest Kubernetes clusters in the world for conversational speech. The company’s infrastructure is compatible with PCI, PII, and HIPAA environments, and its API allows developers to scan, analyze, and interpret calls in minutes. Gridspace’s virtual agent, Grace, can handle multi-turn customer interactions in a natural and friendly way, automating routine voice tasks for organizations in financial services, healthcare management, sales, and more. Recognized by Gartner, HBR, NeurIPS, and Forbes, Gridspace is backed by leading financial institutions and deep-tech investors. The company also offers a summer and fall internship program for students interested in speech software or conversational AI. Gridspace’s pre-trained language models analyze every word of customer interactions, tracking key CX metrics and emotions, and its contact center automation platform provides wins across the board for organizations, improving customer experiences, reducing costs, and increasing loyalty.