Jithendra Vepa

Jithendra Vepa holds the dual roles of CTO and Co-Founder at Observe.AI, and additionally serves as the company’s Chief Scientist. In his recent article published on March 29, 2023, Vepa extensively discusses the integration and implications of generative AI and Large Language Models (LLMs) within the contact center sector. His analysis not only explores the potential benefits but also addresses the challenges associated with deploying generative AI technologies in contact centers. Furthermore, he elaborates on Observe.AI’s strategic approach to utilizing generative AI to enhance conversation intelligence. Vepa also touches upon the development of task-specific LLMs aimed at improving customer experiences in contact centers, indicating a targeted approach to AI application in industry-specific scenarios.