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Jason Griggs is the Chief Revenue Officer at a company that leverages an Intelligent Workforce Platform to enhance productivity in contact centers through AI, achieving significant improvements in revenue, efficiency, customer experience, and compliance.
Jason Griggs: Chief Revenue Officer
Jason Griggs serves as the Chief Revenue Officer, focusing on helping contact centers achieve significant productivity improvements and exceptional business results. Under his leadership, the company integrates AI into customer conversations to enhance revenue, efficiency, customer experience (CX), and compliance.
Use of AI in Customer Conversations
The Intelligent Workforce Platform that Jason Griggs oversees employs AI technology to analyze 100% of customer conversations. This comprehensive approach aims to boost productivity and compliance while enhancing revenue and customer experience. The platform provides real-time guidance to agents and generates AI-powered call summaries to optimize performance.
$125M in Series C Funding
In 2022, the company, under Jason Grigg's revenue strategy, successfully raised $125M in Series C funding. This funding round saw notable investor participation, including Zoom, which underscores the platform's promise and potential in the AI-driven contact center technology space.
Robust Security and Data Privacy Practices
Jason Griggs ensures that the platform integrates rigorous security and data privacy standards, complying with ISO 27001, PCI DSS, GDPR, CCPA, and SOC 2 Type 2. All customer data is encrypted both in transit and at rest using AES-256 encryption protocols. The company conducts annual external penetration testing and has a dedicated internal security team for continuous security assessment and improvement.
Advanced Hosting and Development Practices
The platform utilizes Amazon Web Services (AWS) for hosting staging and production environments. The secure development life cycle incorporates both Static Application Security Testing (SAST) and Dynamic Application Security Testing (DAST) to maintain high security and performance standards. The platform also provides agents the ability to edit or add notes to AI-generated call summaries, ensuring operational flexibility.
