Kore.ai

Kore.ai provides an AI-powered platform known as XO: Experience Optimization, designed to improve customer and employee experiences through advanced automation and intelligent virtual assistants (IVAs). The platform includes a range of products such as GALE [Beta], a smart AI assistant for business, and Search AI, which helps understand questions and deliver accurate answers. Kore.ai also offers specialized solutions like BankAssist for banking, RetailAssist for commerce, HealthAssist for healthcare, HR Assist for human resources, and IT Assist for IT support. The platform supports over 135 languages for voice and chat interactions and integrates with major ITSM, ERP, and HCM platforms. It also features Retrieval Augmented Generation (RAG) to turn existing documentation into compelling answers and supports various deployment options, including cloud, private VPC cloud, and on-prem infrastructure. Kore.ai’s platform enhances services in industries such as manufacturing, telecom, and travel and hospitality, handling over 450 million interactions per day and 5,000 interactions per second. Recognized as a leader in Gartner’s Enterprise Conversational AI Platforms Magic Quadrant 2023, the platform includes a no-code generative AI application builder called GALE, and offers tools for model evaluation, prompt engineering, and model monitoring. It provides enterprise-grade controls for data access, pre-built integrations with CRM systems, and supports commercial and community language models like OpenAI GPT-4 and Google Gemini. The platform also features a unified agent desktop, a visual builder for creating AI agents, and tools for model fine-tuning, deployment, governance, and insights. With enterprise-grade security and compliance features, Kore.ai’s platform supports over 30 channels for omnichannel customer interactions and offers pre-built use cases for customer, employee, and agent experiences. Additional features include a conversation design studio, responsible AI safeguards, and a unified interface for real-time agent support and co-browsing.