Capacity AI

Capacity AI, founded in 2017 and headquartered in St. Louis, offers an AI-powered support automation platform tailored for various teams including contact centers, HR & Ops, customer support, IT support, and sales & marketing. The platform includes self-service features such as automatic speech recognition, chatbots, knowledge bases, landing pages, and voice biometrics. Agent assist features include cobrowse, CRM, helpdesk, live chat, suggestions, and voice transcription, while campaigns and workflows encompass automations, call progress analysis, and campaigns. The developer platform allows for easy integration with other apps and systems. Capacity AI serves industries such as banking, education, healthcare, insurance, mortgage, senior living, software, and utilities, and supports use cases in contact centers, customer support, sales & marketing, and HR & IT. The company provides a variety of resources including guides, blog posts, podcasts, and webinars on topics like AI and automation in higher education, mortgage, chatbots, cloud storage, customer experience, digital transformation, employee experience, enterprise AI, and enterprise search. Capacity AI is SOC II, HIPAA, GDPR, CCPA, and FERPA compliant and has received awards such as the EdTech Breakthrough Award for Adaptive Learning Innovation of the Year. The company is part of the Equity.com incubator.