Yuma

Yuma's Services

Yuma specializes in empowering Shopify merchants with automated AI-driven customer service solutions. By integrating directly with help desk software, Yuma helps large Shopify merchants manage high volumes of support requests with ease. The platform leverages large language models (LLMs) to suggest relevant and customized drafts for support agents, mimicking a brand's writing style and learning existing workflows without any configuration. Yuma supports multiple languages, allowing agents to concentrate on a single language while catering to a global customer base. The platform is capable of handling various customer service tasks, including order and payment management, subscription management, feedback and reviews, product troubleshooting, and social media moderation.

Yuma's Integration Capabilities

Yuma is designed for seamless integration with a variety of helpdesk and merchant platforms such as Zendesk and Gorgias. The platform extends its capabilities by integrating with third-party logistics (3PL) and returns management tools like Shipbox and Loop, subscription management services such as Recharge and Skio, and loyalty and reviews platforms including Klaviyo, Yotpo, and Okendo. Yuma supports a one-click installation process, making it easy for merchants to set up and start using the platform immediately. This comprehensive integration capability ensures that merchants can provide consistent and efficient customer service across multiple channels, including email, chat, WhatsApp, Facebook, Instagram, and reviews.

Yuma's Technology

Yuma utilizes advanced large language models (LLMs) to enhance customer service automation for Shopify merchants. These LLMs analyze historical tickets to suggest relevant and customized drafts for support agents, ensuring that responses are in line with the brand's voice. The platform also offers the ability to build smart and dynamic workflows using plain English descriptions, which streamlines the process of creating and maintaining workflows. By leveraging AI, Yuma aims to achieve a 35% ticket automation rate within just two months, significantly improving agent productivity and reducing operational costs for merchants.

Yuma's Founding and Growth

Yuma was founded by a third-time Y Combinator (YC) startup founder and is part of the YC W23 batch. The company launched its prototype in mid-December 2022 and quickly garnered an overwhelming number of demo requests, indicating strong market interest. Operating fully remotely, Yuma has a team of eight dedicated professionals working towards revolutionizing customer service for large Shopify merchants. Backed by Y Combinator, Yuma continues to innovate and expand its offerings, promising a seamless integration across Shopify tools and plugins and providing immediate return on investment (ROI) for ecommerce brands.

Yuma's Free Trial and User Onboarding

To attract new users and demonstrate the value of its platform, Yuma offers a free trial for Shopify merchants. This trial allows merchants to experience the benefits of AI-powered customer service automation firsthand. The onboarding process is designed to be simple and hassle-free, with a one-click installation process that integrates Yuma with existing help desk software and other ecommerce tools. By offering a free trial, Yuma aims to showcase its ability to boost agent productivity, reduce operational costs, and provide a superior customer service experience, making it an attractive solution for large Shopify merchants.