Afiniti

Afiniti, established in 2006, specializes in AI-driven customer experience (CX) solutions. The company holds over 500 patents and delivers an annual client impact of $2.24 billion by optimizing 1.7 billion interactions each year. Afiniti’s technology is utilized globally across various industries, including healthcare, telecommunications, travel, hospitality, insurance, and banking. Their flagship products, eXperienceAI and Afiniti Inside, offer personalized customer engagement and a composable set of CX AI services for cloud partners, respectively. Afiniti’s AI solutions are designed to improve customer satisfaction, handle time, and time to resolution metrics, benefiting sectors such as financial services, insurance, healthcare, telecommunications, and media by enhancing customer retention, sales, and operational efficiency. The company’s mission is to eliminate skills or rules-based systems from the customer experience ecosystem, leveraging AI, data, and cloud infrastructure to optimize customer engagement. Afiniti’s solutions support multiple channels, including voice, SMS, email, web chat, and WhatsApp, and offer a modular design with open APIs for differentiated offerings. Their AI technology ensures compliance with regulatory requirements, provides real-time optimization of customer journey decisions, and adapts automatically to dynamic environments, seamlessly integrating into existing enterprise contact ecosystems.