Full Potential Solutions

Full Potential Solutions is a company that provides comprehensive solutions in customer experience (CX) technology and analytics, business intelligence, omnichannel CX, and AI-driven conversations. The company offers a wide range of services including customer care and support, customer retention and lifetime value (LTV) services, and customer acquisition services. Additionally, it delivers back office solutions such as social media content moderation, claims processing, finance and accounting, HR administration, data entry, chat support, and IT helpdesk services. Utilizing cutting-edge AI technology and analytics, Full Potential Solutions drives innovative solutions to enhance customer experiences and business operations. The company employs over 4,000 talented agents across multiple global locations, including Kansas City, MO, USA; Boston, MA, USA; Chennai, India; Pune, India; Bogota, Colombia; Manila, Philippines; and Davao, Philippines. As a minority-owned company, it compensates employees at a 15-20% premium to market rates to promote health, knowledge, and financial well-being. Full Potential Solutions integrates best-of-breed applications for omnichannel communications, CRM/service desk, e-commerce and fulfillment, and marketing/lead generation. It provides business intelligence tools that package data and analytics into holistic, actionable insights and develops scalable, innovative back office solutions for Fortune 50 clients, mid-market businesses, and rapidly growing SaaS companies. The company uses a combination of U.S. and Philippine-based agents bundled with conversational AI to reduce costs and increase revenues. Full Potential Solutions has a proven track record of success in implementing customer acquisition strategies for multiple products and services and offers a sophisticated omnichannel solution that allows rapid fine-tuning of customer journeys. It also provides a customer data platform for reporting, analytics, and data science (AI/ML). The company has been recognized as the top outsourcing provider for customer retention within 12 months for a top 3 mobile telecommunications carrier and has been engaged by a leading consumer privacy subscription service to build and manage their customer engagement tech stack and provide analytics. Full Potential Solutions maintains a rigorous agent recruitment process and pays a 15-20% premium to attract top talent.