Ubiquity Global Services

Ubiquity Global Services offers comprehensive omnichannel customer experience solutions, including customer service, lead generation, loyalty programs, receivables management, technical support, and fraud, risk, and compliance management. The company specializes in business process transformation, digital innovation, marketing creative services, Ownshore™ staffing, and recruitment process outsourcing. Ubiquity serves diverse industries such as banking, finance, and insurance; healthcare and life sciences; retail and e-commerce; logistics and shipping; utilities; and travel and hospitality. With a global presence spanning 13 delivery sites across five continents, Ubiquity supports over 30 languages, ensuring 24/7/365 customer experience with built-in redundancy. The company also provides back-office administration services, including administrative support, check processing and return email, data entry and data annotation, and social media management. Ubiquity offers flexible work-from-home and hybrid delivery options to meet client goals and utilizes its proprietary platform, BreakthroughIQ™, to enhance customer service and back-office functions through five tailored stages. The company maintains compliance with financial services and banking operations, healthcare/HIPAA, and GDPR, boasting a 95% voluntary client retention rate. Ubiquity’s range of fraud, risk, and compliance services includes dispute and chargeback management, fraud detection and AML services, KYC, KYB, and ID verification, return card management, and watchlist screening. Additionally, Ubiquity provides an ROI calculator to help clients discover their financial potential and offers educational resources such as case studies, CX guides, whitepapers, and trends analysis. The company employs a specialized approach to customer experience management, balancing AI and live CX agents to optimize customer interactions and supports clients in transforming high-stakes moments of tension into opportunities for customer loyalty through actionable insights and strategic solutions.