Tawk.to

Tawk.to provides 100% free live chat software for websites, making it a popular choice for over 35% of all websites that use live chat. The company offers a range of products including Live Chat, Knowledge Base, Contacts (CRM), Chat Pages, and AI Assist. Services extend to hiring chat agents and virtual assistants, ensuring comprehensive customer support. Tawk.to supports multiple languages such as Arabic, Spanish, French, Italian, Portuguese, Russian, and Turkish, catering to a global audience. The company hosts its services on Google Cloud with a globally distributed architecture, ensuring reliability and scalability. Users benefit from a customizable Knowledge Base and Help Center, unlimited agents and chat volumes, and a JavaScript API for seamless integration. Additional features include group messaging, video and voice add-ons, screen sharing, desktop notifications, and detailed reporting and analytics. Tawk.to ensures data security with SHA-256 Secure Socket Layer and encrypted servers. The platform also offers a white label feature for the Knowledge Base, mobile apps for iOS and Android, and AI-powered chatbots for automating customer interactions. With 24×7-365 live support via chat and email, a Help Center, an Academy for training, and a Partner Directory and Partner Program for collaboration, Tawk.to provides a robust and versatile solution for customer engagement.