MCI

MCI, headquartered in Miami Beach, FL, USA, provides a diverse lineup of tech-enabled business services, including Artificial Intelligence (AI), Contact Center Business Process Outsourcing (BPO), Customer Experience (CX) solutions, and Anything-as-a-Service (XaaS) cloud technology applications. Operating in seven countries, MCI has been recognized on Inc.’s List of Fastest Growing Privately Held Companies 18 of the last 20 years. The company offers a comprehensive portfolio of BPO services that span all customer interaction points, including inbound and outbound call center solutions, digital customer support, information technology, AI-powered automation, analytics, CX strategy, and professional services. MCI serves a wide range of industries, such as Automotive, Energy & Utilities, Financial Services, Government & Municipal, Healthcare Services, Insurance, Property & Real Estate, Retail & Ecommerce, Small Business, Technology Sector, Telecommunications, and Transportation & Travel. With service delivery locations in the United States, Canada, Central America, Europe, Philippines, and South Africa, MCI provides a range of BPO solutions, including Outsourcing Solutions, Inbound Solutions, Outbound Solutions, Core Strengths, and Industry Expertise. The company offers CX Strategy services like Customer Journey Mapping, Customer Segmentation, Voice of the Customer, and CX Measurement and Analytics. MCI also provides specialized eCommerce support services and omnichannel support through phone, email, chat, and social media. Utilizing advanced CRM tools and data analytics, MCI delivers personalized customer interactions and leverages AI-driven analytics and omnichannel strategies to enhance customer experiences. The company offers offshore, nearshore, and US-based solutions for BPO services, including turnkey vendor management BPO services. MCI’s services encompass Customer Acquisition, Retention, Care, Engagement, and Post-Sale Support, and are provided in over 150 languages through its subsidiary BYC Aqua. MCI’s subsidiaries include BYC Aqua, EastWest BPO, Gravis Apps, Gravis Marketing, March East, Market Force, Mass Markets, MCI BPO, MCI Federal Services, OnBrand24, Sydney Call Centre, Teletechnology, Valor Intelligent Processing, and Vinculum.