Empereon Constar

Empereon Constar is a company formed from the partnership of BPO firm Empereon and collections company Constar. It offers a wide array of services including sales and customer acquisition, customer care and retention, collections and recovery, back office support, and technical support. The company serves multiple industries such as automotive, communication and media, financial services, retail and ecommerce, and travel and hospitality. Empereon Constar operates in the United States, Mexico, and the Philippines, and provides a cloud-based global, virtual site for work-at-home operations. The company grew by 40% in 2020 and launched a new 1,000 seat nearshore operation in LATAM. Empereon Constar achieved 105% above sales targets and 130% above recovery targets, and was selected as the #1 vendor for 90% of its clients. It won the Diamond Award for call center management three years in a row and reduced call center costs by 30% for its clients. The company handles over 5 million customer connections a year and employs over 4,000 people across 10 strategic onshore, nearshore, and offshore locations. Empereon Constar provides AI-driven solutions such as AI Supervised Learning, Actionable BI, and Real-time Quality Control, and offers omnichannel customer service and experience solutions. It also delivers customer-centric solutions and strategic automation for financial institutions, and provides back office support services to improve contact center operations and employee productivity. In the automotive sector, the company offers services such as driver services and assistance, redemption and reinstatement, and charge-off recovery. In the retail and ecommerce sector, it provides customer acquisition, maintenance, and query management services. For the travel and hospitality industry, Empereon Constar offers end-to-end solutions including CX support and back office processes. The company also provides technical support with a focus on first contact resolutions and comprehensive solutions, as well as accounts receivable management services including 1st and 3rd party collections. Additionally, it offers customer care and retention services with a focus on first contact resolutions and customer winback, and banking and financial services including digital helpdesk, reconciliation, collections, and fraud detection.