3CLogic

3CLogic is a company that specializes in providing AI-powered contact center solutions tailored for various enterprises. Their product suite includes Agent Optimization, AI and Automation, Conversational AI, Intelligent Interactions (IVR), SMS Engagement, Speech Analytics & AI Coaching, Secure Payment Processing, and Reporting & Dashboards. These solutions integrate seamlessly with major CRM and service management platforms such as ServiceNow, SAP, Microsoft Dynamics, and Salesforce. 3CLogic’s cloud-based system is built on AWS and offers features like conversational AI, speech analytics, and intelligent call routing to enhance both customer and employee interactions. The company caters to a diverse range of industries including healthcare, finance, government, and education, providing PCI-compliant payment solutions to ensure secure voice and digital transactions. Additionally, 3CLogic extends 24/7 global support to guarantee continuous operation and customer service excellence. They also host events and webinars to disseminate insights on customer experience and innovations in contact center technology.