Talkdesk

Talkdesk provides AI-powered cloud contact center solutions tailored for enterprises of all sizes. The company offers a comprehensive suite of applications, including customer self-service, omnichannel engagement, workforce engagement, employee collaboration, and customer experience analytics. Talkdesk employs generative AI to automate customer self-service and enhance agent capabilities. The platform features a global communications network to ensure high reliability and call quality, and it includes over 60 pre-built integrations for seamless connectivity. Talkdesk’s secure platform boasts over 30 security certifications and utilizes a microservices-based, cloud-native architecture for flexible deployment options. Additionally, Talkdesk offers industry-specific solutions with pre-integrated core systems and workflows, along with tools for real-time customer experience analytics and insights. The company leverages AI to manage, develop, and improve agent experience and efficiency.