Brevy

Brevy, previously named RampUp, operates entirely remotely with a team of eight employees. As a participant in the Y-Combinator S20 batch, the company focuses on the B2B marketing sub-industry, specifically catering to eCommerce businesses. Brevy is renowned for integrating human support with artificial intelligence to create a customer support model that maintains a human touch while being cost-effective. The company is trusted by notable brands such as FightCamp, Winky Lux, Uqora, and Court Pickleball.

Brevy’s solutions are deeply integrated with popular eCommerce tools and are designed to handle retail-specific queries. Their AI models are trained to take necessary actions for end-to-end ticket resolution, and they offer scalable support during peak seasons. The blend of automation and human intervention ensures high-quality responses and faster resolution times, reducing human error and minimizing reputation risks through human review of every ticket. Over time, agents can train the AI model, enhancing its effectiveness.

The company’s technology stack includes integration with leading help desks like Gorgias, Zendesk, Intercom, and Shopify, facilitating seamless ticket management. Brevy’s extensive features range from Auto Summarization, Smart Autoresponders, and Proactive Messages to advanced capabilities like Robotic Process Automation and Fraud Detection. These features are designed to automate tedious tasks, allowing human agents to resolve tickets more efficiently and improve overall customer service quality.