Sigma AI

Sigma AI, previously known as PayO and Neo Trade, Inc., operates out of Bengaluru, KA, India, and is a participant in the Y Combinator S22 batch. The company, with a team of 10, is active in the B2B industry, specifically focusing on providing AI solutions for e-commerce customer support. Sigma AI’s technology automates up to 80% of customer tickets without human agent intervention and is designed to understand businesses comprehensively by analyzing internal documentation, Statements of Work (SOWs), and spreadsheets. It also crafts responses in a brand’s own style by examining past messages, tickets, emails, and chat histories. The platform integrates seamlessly with major e-commerce and customer support tools such as Shopify, Gorgias, Zendesk, Yotpo, Reviews.io, and Klaviyo, offering native integration with Gorgias and support for multiple Shopify stores. Furthermore, Sigma AI enhances the customer support lifecycle by automating responses, tagging, and ticket closure, while allowing customization of brand tonality and providing a robust 360-degree knowledge base.