smartQED

smartQED offers a visual workspace designed for efficient collaborative investigations and cause analysis. The platform features AI-powered recommendations to expedite problem-solving and claims to boost the efficiency and productivity of Operations & Support Teams by 30% or more. Key features include an AI-powered Investigation Map for visualizing and quickly resolving incidents, a QED Slack App, and a QED Jira App, with the smartQED for Jira App released in August 2022. The platform also provides automated summary reports that can be updated by multiple users simultaneously and uses a Recommendation Engine that continuously analyzes problems to suggest likely causes and solutions. smartQED offers a free tier for up to 10 users, with various subscription plans available, and is part of the Microsoft for Startups program, accessible via the Azure Marketplace. The collaborative visual workspace, QED Space, integrates with the machine learning-based recommendation engine, QED Insights, and supports integrations with popular tools such as Slack and JIRA. The company claims to resolve problems up to 50% faster and reduce Mean Time to Resolution (MTTR) for complex issues by up to 50%. Additional services include customization, configuration, integrations with other tools, and training and best practices consulting for IT incident resolution. smartQED offers a 30-day free trial with no credit card required.