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Lang.ai
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Lang.ai Company Information
Lang.ai is a company that provides advanced solutions in Customer Experience (CX) Automation and CX Insights, tailored specifically for sectors including financial institutions, healthtech, and ecommerce. The company offers a range of products such as Lang Data Operations, Lang Optimize, and Lang Predict, which are designed to enhance customer service operations through features like intelligent triage, email automation, and the continuous improvement of chatbots. Lang.ai integrates seamlessly with popular customer service platforms including Zendesk, Salesforce, Intercom, Kustomer, Dixa, and Freshworks, ensuring a broad applicability across different business environments. The company maintains offices in Madrid, San Francisco, and New York City, adhering to stringent compliance standards such as SOC2, HIPAA, and GDPR. Additionally, Lang.ai employs patented Language AI technology to refine and optimize customer interactions. The company also engages with the community through initiatives like the CX Operator Podcast, hosted by CEO Jorge Penalva, and offers insightful resources such as a benchmark report on email first reply times among US businesses.
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