Forethought

Forethought is a company specializing in AI-driven customer service solutions, offering a platform that includes four main products: Solve, Triage, Assist, and Discover. The Solve product leverages generative AI to automate responses to common customer questions, while Triage uses a Large Language Model (LLM) to understand customer intent and route tickets to the appropriate agents. Assist enhances agent productivity by providing relevant knowledge articles and suggested responses, and Discover employs generative AI to recommend and optimize customer service workflows, track performance, and measure ROI. Forethought serves a diverse range of industries, including E-commerce, SaaS, FinTech, and Travel, and its platform integrates seamlessly with existing helpdesk systems like Zendesk, Salesforce, and ServiceNow. The platform is compliant with ISO 27001 and certified for SOC 2, supporting over 100 languages globally. Forethought’s AI can autonomously deflect up to 60% of customer support issues and offers a 90% accuracy rate in ticket resolution, reducing the time to first response by up to 77%. The platform includes a Workflow Builder feature for creating autonomous actions in natural language and is designed to handle both customer-facing and internal-facing knowledge. Top brands such as Upwork, Acorns, Lime, and Asana utilize Forethought’s AI platform, which also integrates with communication tools like Dialpad and Talkdesk. Additionally, the platform provides proactive customer experience insights to drive growth and optimize support operations. Forethought recently raised $65 million in Series C funding to further accelerate digital transformation in customer service.