Neuron7

Neuron7 specializes in AI-generated resolution intelligence tailored for complex enterprise service organizations. The company offers a suite of solutions including N7 Intelligent Diagnostics, N7 Intelligent Search, N7 ResolutionGPT, and N7 Service Predictions. These solutions serve industries such as medical devices, industrial equipment, and high-tech devices, aiming to improve resolution accuracy to over 90%, reduce parts wastage, and enhance first-time fix rates. Neuron7 integrates seamlessly with existing CRM systems, service portals, and conversational applications, leveraging large language models (LLMs) trained to understand specific industry terminology and service use cases. The platform provides guided step-by-step resolutions for complex issues and captures data from every interaction to continually enhance accuracy. Neuron7’s AI solutions are designed for various service environments, including self-service, call centers, technical support, and field service, and follow a methodology of discovering, designing, and deploying tailored AI solutions. The company partners with clients to understand their specific needs and KPIs, offering a solutions-oriented approach. Neuron7 has achieved SOC 2 Type II compliance and received strategic investment from ServiceNow Ventures, raising $10 million in Series A funding. The company offers custom pricing based on service environment, priorities, use cases, and data volume, providing a single system of intelligence that consolidates knowledge from multiple data sources and interactions. Neuron7 aims to deflect calls, reduce call handle time, improve technical support response times, reduce escalations, and empower field service technicians with the information needed to resolve issues efficiently.