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Intradiem
Intradiem Employees
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Haresh Gangwani
Executive Vice President, Global Alliances and Managing Director, UK
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Intradiem Company Information
Intradiem is a company that specializes in delivering AI-powered automation solutions tailored for contact centers. These solutions are designed to integrate seamlessly with Automatic Call Distributor (ACD) and Workforce Management (WFM) systems, providing real-time support to frontline agents. Intradiem’s offerings cater to various teams within the contact center environment, including back office teams, and focus on reducing attrition, improving workforce management, and optimizing operations management. The company also supports both in-center and remote staff, thereby enhancing productivity and engagement across different locations. Intradiem hosts events and webinars aimed at contact center leaders, discussing best practices and the impact of automation on customer service. Recognized as one of the Top Workplaces USA in 2023, Intradiem is noted for its people-centered culture and strong employee engagement. Additionally, the company processes millions of real-time data points to boost operating efficiency and improve both agent and customer experiences. Intradiem also offers a comprehensive suite of customer support services, including partner success management, change management, and adoption health checks, alongside professional services such as architecture design, implementation, technical enterprise support, and business consulting.
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