Level AI

Level AI specializes in delivering a comprehensive suite of AI-driven solutions tailored for contact centers. Their offerings include GenAI-automated Quality Assurance, Contact Center and Business Analytics, GenAI-powered VoC Insights, AgentGPT, Real-Time Agent Assist, Agent Coaching, and Agent Screen Recording. These tools integrate seamlessly with existing call center technologies, improving data utilization and operational efficiency. Recognized for its innovation in AI and LLM applications, Level AI was named a Gartner Cool Vendor in Customer Service and Support Technology. The company employs generative AI to extract actionable insights from contact center conversations, thereby enhancing customer service and business operations. Level AI is committed to maintaining high standards of data protection and compliance, adhering to GDPR, HIPAA, SOC 2, PCI, and ISO 27001. Additionally, Level AI supports its clients with a variety of resources, including webinars, e-books, white papers, and case studies, and hosts events featuring industry experts to discuss the latest advancements and strategies in contact center technology.