KM2 Solutions

KM2 Solutions, established in 2004, is a nearshore outsourcing service provider operating twelve contact centers across six countries in the Caribbean and Latin America, including Barbados, Colombia, Dominican Republic, Grenada, Honduras, and Saint Lucia. The company offers a broad range of services such as customer care, business management, sales and marketing, back-office processing, technical support, and analytics. KM2 Solutions serves clients across various industries, including automotive, cable and wireless, communications and media, consumer packaged goods, financial services, healthcare, insurance, real estate, retail and e-commerce, technology, travel and hospitality, and utilities. The company incorporates cutting-edge automation, analytics, and AI technologies to enhance operational performance and provides omnichannel delivery to maximize customer convenience and gather data-driven insights. KM2 Solutions celebrated its 20th year of operations in 2024 and has been recognized as a Global Outsourcing 100® company by the IAOP® for its second consecutive year. The company maintains PCI DSS compliance and completes a SOC 2 audit annually, with a Compliance Management System that meets FDIC standards. KM2 Solutions has a diverse, multilingual workforce and invests in employee development programs and telecommunications infrastructure. The company runs a Corporate Social Responsibility initiative called KM² Cares and has won multiple awards, including the 2022 Central American and Caribbean Customer Experience Outsourcing Services Company of the Year by Frost & Sullivan and the Caribbean Business Awards Contact Center of the Year in 2012. KM2 Solutions provides services to over 40 clients, including SMEs, top U.S. brands, and Fortune 500 companies, from its corporate locations in Exton, Pennsylvania, and Dublin, Ohio.