Daisee

Daisee, founded in 2017, specializes in AI voice analytics and contact centre quality assurance software. The company offers a comprehensive product suite that manages agents, enhances productivity, transcribes calls with over 90% accuracy, evaluates performance, and improves quality assurance standards. Customers can achieve up to a 300% return on investment within 12 months of integrating Daisee’s solutions. The software analyzes 100% of calls and customer interactions to identify compliance gaps, caller sentiment, and reasons for customer contact, utilizing advanced AI, natural language processing, and sentiment analysis for deep insights. Notable features include the Automated Programmable Scorecard™, Essence, Predictors, Scorecard Builder, Report Builder, and Chat Insights, which also assess chat conversations. Daisee’s solutions have led to significant improvements for clients, such as a 22% increase in customer satisfaction and a 17% rise in sales conversion for MYOB, a 98% reduction in high-risk calls and a 9.7% growth in agent compliance for Ampol, and comprehensive inbound call monitoring for Employsure. The company, which has offices in Sydney, Melbourne, and Dallas, raised $8.8 million to develop its speech analytics tool and has achieved HIPAA, SOC2 Type II, and GDPR compliance. Daisee’s innovation and impact have been recognized internationally, including being named a Cool Vendor in AI for Customer Analytics by Gartner in 2020 and featuring in the KPMG Fintech Global 100. Their solution is also listed on Genesys AppFoundry, making it accessible to Genesys customers.