MosaicVoice Company Information

MosaicVoice, a B2B company from Oakland, CA, specializes in operations solutions for call centers. As a participant in the Y-Combinator W22 batch, the company operates across the United States and Canada, offering fully remote services. With a team of four, MosaicVoice provides a no-code platform that automates quality assurance processes and empowers call center agents by offering real-time guidance and analytics during voice and video calls. The technology tracks compliance and outcomes using AI, listens for customer objections to prompt agents with instant responses, and alerts managers to compliance breaches, providing remediation plans in real time. Additionally, MosaicVoice generates detailed call reports and transcripts, which are uploaded to CRMs with sensitive information redacted. Their analytics tools help managers institutionalize best practices and claim to deliver measurable ROI swiftly, with results like a 50% reduction in training time, 95% decrease in non-compliant calls, and an 80% increase in positive call outcomes. Hosted on Heroku, the company ensures high security for customer data with encryption, DDoS protection, regular security assessments, and compliance with SOC 2 Type 2 and HIPAA regulations.

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