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MosaicVoice Services
MosaicVoice offers a comprehensive no-code solution for call centers focused on automating quality assurance and enhancing agent performance. Their platform provides real-time guidance by understanding customer intent, dynamically guiding agents using relevant talking points, and prompting responses to objections instantly. MosaicVoice's system tracks compliance, alerts managers to breaches, and provides remediation plans during calls. The platform generates detailed call reports and transcripts, with sensitive customer information redacted, and offers powerful analytics to help managers understand and institutionalize best practices.
MosaicVoice History
MosaicVoice participated in the Y-Combinator W22 batch and has since established itself in the B2B operations sub-industry. Located in Oakland, CA, and operating remotely, the company has a team of four members. MosaicVoice claims to deliver measurable ROI in days, achieving significant improvements such as a 50% reduction in training time, a 95% reduction in non-compliant calls, and an 80% increase in positive call outcomes.
MosaicVoice Compliance and Security
MosaicVoice ensures high-level customer data protection through logical tenant separation, encryption in transit (TLS 1.2, TLS 1.3), and encryption at rest (AES-256). The platform, hosted on Heroku, implements robust application protection measures including DDoS protection, regular vulnerability scanning, and annual penetration testing. The company maintains organizational security with security education and awareness training, 24/7 monitoring and incident response, and vendor risk management. MosaicVoice complies with SOC 2 Type 2 and HIPAA regulations, ensuring adherence to industry standards.
MosaicVoice Regions
MosaicVoice operates within the United States of America, with services extending across the America/Canada region and supporting fully remote operations. The company’s focus on remote capability allows it to cater to a wide range of clients regardless of geographical location, expanding its reach and providing flexibility to both its team and its clientele.
