cloud humans

Cloud Humans, previously known as Cloud Humans, is a company situated in São Paulo, Rio de Janeiro, and New York, focusing on B2B operations within the customer service sector. The company employs a team of 30 and operates across various regions including Brazil, the United States, Latin America, and remotely. Cloud Humans introduced claudIA, an innovative AI customer service agent powered by ChatGPT-4, capable of automating 55-90% of customer inquiries. This technology requires zero tech effort for integration and maintains high service levels. Cloud Humans offers a unique billing model where companies only pay for customer support tickets that are actually resolved, providing cost efficiency. The company has notably enhanced customer service for clients like Rappi, Mercado Livre, and Zippi. Additionally, Cloud Humans was part of the Y Combinator W21 batch and offers a free demo for businesses interested in implementing claudIA.