cloud humans

cloudhumans.com
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Company History

Cloud Humans, previously known as Cloud Humans, participated in the Y Combinator W21 batch. The company has focused on transforming customer service in the B2B operations industry. Cloud Humans is headquartered in São Paulo, SP, Brazil, with additional locations in New York, NY, USA, and Rio de Janeiro, RJ, Brazil. They have developed ClaudIA, an AI-powered customer service agent, to streamline and automate customer interactions.

Locations

Cloud Humans operates in multiple locations including São Paulo, SP, Brazil; New York, NY, USA; and Rio de Janeiro, RJ, Brazil. These strategic locations allow the company to serve clients across various regions such as Brazil, the United States of America, Latin America, and Canada. Additionally, Cloud Humans supports remote and partially remote work setups, expanding their operational flexibility.

Industry and Sector

Cloud Humans operates within the B2B sector, specifically focusing on operations. Their primary service involves leveraging AI to automate customer service processes for other companies. This position within the B2B operations sub-industry allows them to cater to businesses looking to optimize customer interactions and support through advanced technological solutions.

ClaudIA AI-Powered Customer Service

Cloud Humans offers ClaudIA, an AI customer service agent powered by ChatGPT-4. ClaudIA is designed to handle routine tasks and complex issues, automating 55-90% of customer inquiries while maintaining service levels. The technology requires zero technical effort for integration into existing systems. Companies, including Rappi, Mercado Livre, and Zippi, have benefited from ClaudIA's capabilities, experiencing transformed customer service operations.

Flexible Billing Model

Cloud Humans provides a flexible billing model where companies are only charged for the tickets that ClaudIA actually answers for their customers. This model ensures that businesses only pay for the services they use, allowing for cost-effective customer service solutions. Additionally, Cloud Humans offers a free demo for businesses to try out ClaudIA's capabilities.

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