Unthread

unthread.io
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Company Overview

Unthread, formerly known as Everyspace, is a productivity-focused B2B company based in New York, NY, USA. The company participates in the Y Combinator S22 batch and operates partly remote, covering regions including the United States, America/Canada, and remote locations. Unthread focuses on making conversational support scalable and enjoyable with their Slack-native customer support platform.

Services

Unthread offers a range of services designed to enhance productivity and streamline customer support processes. Key services include CRM Sync, helpdesk integration, task manager integration, triage channels, a flexible kanban ticket view, comprehensive analytics, on-call rotations, auto-responses, and multi-channel broadcasts. These features are integrated with various tools including CRMs, task managers, data warehouses, and existing support platforms.

Products

Unthread provides several innovative products tailored for customer support within Slack. These include an AI-powered customer support platform, tracking of conversations in shared channels, automation of support responses and insights, a shared email inbox feature that syncs with Slack, and an in-app live chat feature. The platform offers a kanban ticket board for managing tickets and a drag & drop builder for designing Slack messages, along with real-time updates and analytics on various support metrics.

Integrations

Unthread supports extensive integrations to enhance its customer support platform. The integrations include connections with CRMs, task managers like Jira, Asana, and Linear, data warehouses, and existing support platforms. These integrations facilitate seamless automation, real-time updates, and consolidated management of customer support across different tools.

Mission and Values

Unthread's mission is to make conversational support scalable and enjoyable. This is achieved through their comprehensive and integrated customer support platform that offers AI-powered automation, real-time analytics, and user-friendly features. Unthread is committed to enhancing the productivity and efficiency of support teams by providing tools that simplify the management and resolution of customer inquiries.

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