Unthread

Unthread, previously named Everyspace, is a company situated in New York, NY, USA, specializing in the B2B productivity sub-industry. The company, which has a team size of two, participated in the Y-Combinator S22 batch. Unthread operates primarily in the United States and Canada, offering both fully remote and partly remote services. Its platform integrates with CRMs, task managers, data warehouses, and existing support platforms, aiming to streamline conversational support in business environments. Unthread’s services include CRM Sync, which automatically tracks all new conversations as tickets with assignments and alerts, and helpdesk integration that syncs tickets to your helpdesk while generating AI responses from your documentation. Additionally, the platform supports task manager integration with tools like Jira and Asana, features a kanban ticket view, and provides comprehensive analytics on various customer support metrics. Other notable functionalities include on-call rotations, auto-responses, multi-channel broadcasts, a shared email inbox, and an in-app live chat feature. Unthread’s mission is to make conversational support scalable and enjoyable, and it offers a 14-day trial without requiring a credit card.