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Company Overview
Fogbender is a B2B company headquartered in Oakland, CA, USA. The company operates with a team size of 6 people and offers remote positions. As a part of Y Combinator's W22 batch, Fogbender serves customers primarily in the United States, America/Canada, and provides fully remote services.
Services
Fogbender specializes in customer support tools designed for companies that sell APIs. Their main service is an embeddable team messaging widget that allows users within a customer organization to communicate with support agents. The company offers an agent app specifically designed for managing communication between vendor and customer teams in B2B environments. Additionally, Fogbender supports linking customer support conversations to tickets in issue-tracking systems like Jira, Asana, GitHub, GitLab, Height, and Linear.
Microsoft Teams Integration
Fogbender's platform is integrated with Microsoft Teams, enabling support agents to provide assistance to users of enterprise customer organizations. This functionality is particularly useful for companies that require support presence within a Microsoft Teams channel, facilitating seamless communication.
Slack—Shared Channel Integration
Fogbender offers integration with Slack's Shared Channels. This feature helps to keep track of threads, assignments, and promises within existing customer shared channels. The integration ensures efficient communication and task management for support agents when dealing with customer inquiries.
AI-Powered Support
Fogbender utilizes AI to assist support agents in handling difficult user questions. This feature enhances the support experience by providing intelligent responses and reducing the workload on human agents. The AI integration ensures that customers receive timely and accurate assistance.
