ITSP

ITSP provides a wide array of IT services, including ERP implementation, deployment, and support, E/M commercials, contact centre solutions, product catalogue and order management, inventory management, public and private cloud implementation, data warehouse and business intelligence, application integration and customization, IT application support and optimization, DevOps/CI/CD, security audit, testing and management, and customized application development, testing, and support. The company also offers customer care applications such as CTI, Softphone, IVR, multiple channel call integration, and CSR performance monitoring. ITSP develops tailored e-commerce/m-commerce applications for businesses of all sizes and specializes in financial management applications, including billing, payment processing, credit and collections, and consolidated financial reporting. Their self-service applications enable customers to manage their accounts via voice, web, or mobile, integrated with back-end data stores and applications. ITSP provides order management and logistics solutions for the retail and telecom industries, including product catalogs, order entry, service provision, and fulfillment. The company has expertise in business process and application optimization, ensuring efficient processes before starting analysis and development. ITSP also specializes in IT infrastructure management and optimization, ensuring applications are deployed on appropriate hardware and optimized for production performance. With extensive experience in systems integration/ESB/Middleware projects, ITSP has expertise in both legacy and leading-edge technologies. The company partners with major technology firms like Kony, Oracle, Microsoft, and IBM for mobile development and offers a comprehensive suite of mobile applications for SMEs, including office productivity and enterprise resource planning applications. ITSP provides an enterprise business event processing engine for customer alerts and notifications, with capabilities for email, SMS, outbound dialer, and fax notifications. They develop an enterprise financial management application for processing financial transactions, capable of interfacing with multiple clearinghouses and financial institutions. Their campaign management system supports enterprise campaign management, business event processing, and message notification. ITSP also offers an OMNI channel appointment and scheduling application for self-service appointment scheduling via web, mobile, and kiosk. The company has implemented numerous e-business applications for telecom providers, insurance companies, and manufacturing firms, including sales, servicing, and order inquiry and tracking. ITSP provides a WAIV IoT management and operations platform for building management automation and customer journey personalization with AI. The company partners with major technology companies like SalesForce, Oracle, AWS, Azure/Microsoft, GCP, Redhat, Adobe, Global Payment Service, and Mulesoft. For over 25 years, ITSP has been delivering innovative IT services and solutions to clients in diverse industries such as retail, insurance, finance, manufacturing, telecommunications, health services, public sector, consulting, and software development, focusing on omnichannel self-services, business process automation, and AI/ML for customers’ specific needs.