Keatext

Keatext is a company that provides a cloud-based, standalone analytics platform designed to analyze feedback from reviews, surveys, and support tickets. The platform leverages AI-based text analytics to offer actionable recommendations tailored to specific business contexts. Keatext supports integrations with over 400 platforms, including Zendesk, Salesforce, and SurveyMonkey, enabling seamless data uploads without the need for redesigning existing tech stacks. The platform also features custom dashboards for data visualization and supports multilingual analysis and sentiment analysis to understand customer and employee feedback. Keatext offers a 2-week free trial for new users to explore its capabilities and provides comprehensive API documentation for developers. The company supports predictive analytics to identify key areas for improvement and offers AI-based recommendations interpreted by GPT to enhance customer satisfaction scores such as NPS and CSAT. Additionally, Keatext provides resources like blogs, case studies, and guides, and offers different pricing plans, including Basic, Pro, and Enterprise levels, with add-ons for data acquisition, connectors, and custom dashboards. The platform also includes a learning hub with guides on deploying sentiment analysis and other topics and offers partner programs for technology and agency partners. Keatext claims to reduce analysis time by up to 98%, making it a valuable tool for businesses looking to gain insights from open-ended survey responses and other feedback data.