Hilos

Hilos, previously known as Instatienda and Quid, operates from Mexico City with a team of five and offers remote services across Mexico and Latin America. As a participant in the Y-Combinator S21 batch, Hilos specializes in providing B2B marketing solutions that allow startups and small to medium-sized businesses to operate entirely on WhatsApp. The platform facilitates the creation of custom apps within WhatsApp, integrating with systems like CRMs, databases, and payment providers. Hilos enhances customer interaction by enabling self-service features such as package tracking, payment link generation, and on-demand invoice creation. Additionally, the company supports advanced customer experiences by integrating technologies like ChatGPT for personalized interactions. Hilos offers a variety of tools including Flows for automated conversations, an Inbox for multi-agent coordination, and Broadcasts for distributing newsletters via WhatsApp. The platform also integrates with a wide range of applications including Zapier, HubSpot, Pipedrive, Google, and many more, making it a versatile tool for business communications. Pricing for Hilos services starts at $99 USD per month, and the company provides comprehensive support through API documentation, a knowledge base, a blog, and a frequently asked questions section. Backed by Y Combinator, Hilos is dedicated to empowering companies in Latin America to streamline their operations and enhance their marketing and support systems through WhatsApp.