TDCX

TDCX is a business process outsourcing (BPO) company headquartered in Singapore, specializing in customer experience (CX) services. The company employs over 17,800 individuals from 80 nationalities, covering more than 40 languages. TDCX has received over 480 industry awards recognizing its performance and best practices. A notable 76% of its workforce are university graduates, focusing on complex work, and 88% of its clients are new economy clients with dynamic and ever-changing requirements. The company operates primarily in the Asia-Pacific region, with 96% of its business activities based there, but also has a strong presence in Europe and the Americas. TDCX serves clients in various industries, including digital advertising, e-commerce, fintech, gaming, mobility, tech, and travel, offering services such as omnichannel CX, sales and digital marketing, content trust and safety, technical support, and AI services. The company operates in multiple countries, including Hong Kong, India, Indonesia, Japan, Mainland China, Malaysia, Philippines, Singapore, South Korea, Thailand, Vietnam, Romania, Spain, Turkey, Brazil, and Colombia. TDCX provides a range of services, including customer service, technical support, sales, trust and safety, work-at-home solutions, CX consulting, analytics and insights, and innovative technologies. The company has a digital-first hiring system called Flash Hire, which reduces hiring time by up to 62%. TDCX invests in performance quality with certifications such as ISO 9001, ISO 18295-1, ISO 27001, ISO 22301, PCI DSS, and ITIL. It offers access to real-time data through the TDCX Mobile App and Falcon CX for work-from-home productivity. The company’s campuses are designed for productivity and collaboration in strategic locations. In the automotive and mobility sectors, TDCX provides services including customer experience management, sales and marketing support, technical support services, supply chain and logistics optimization, sustainability and compliance management, and fleet management and mobility solutions. TDCX is also committed to environmental sustainability, holding a carbon-neutral certification and implementing green initiatives.