Viable

Viable, established in 2020 and based in Silicon Valley, provides AI-driven generative analysis to transform raw data into actionable insights. The company integrates seamlessly with various tech stacks, including Zendesk, Intercom, Front, Delighted, Gong, and more. Viable offers transparent pricing with unlimited user seats at every price point, and its use cases span customer experience, employee engagement, marketing insights, product management, and research. The platform includes features like custom reporting, advanced API access, and the ability to train AI with customer data. Viable’s AI can analyze feedback from various sources, including surveys, reviews, social media, and more, and tracks weekly changes in feedback to identify emerging themes, delivering insights via email. The AI can also analyze multilingual feedback and has processed 7.9 million data points, identifying over 68,000 distinct themes. Viable has been recognized as the 2nd Best Product of the Day on Product Hunt twice, with a rating of 4.9 out of 5 stars, and has been featured by Forbes as a leader in the Generative AI space. The company offers a free first analysis report and dedicated onboarding for all customers, with pricing plans including Startup, Growth, and Enterprise options, and custom datapoint allocations for larger businesses. Viable’s generative analysis helps businesses increase customer satisfaction, reduce churn, and save time on manual analysis, and it offers integrations with platforms like Salesforce, Reddit, Qualtrics, and more through Zapier. Viable’s mission is to help businesses understand their customers with minimal effort by leveraging AI.