SugarCRM

SugarCRM provides a comprehensive suite of CRM solutions encompassing marketing automation, sales automation, and customer service platforms. The company offers an on-premises CRM solution called Sugar Enterprise, which allows for maximum flexibility in customization and control over the technology stack. SugarCRM’s platform is equipped with features such as AI-powered predictions, comprehensive configuration and APIs, and time-awareness to capture a complete historical record of customer interactions. The SugarOutfitters marketplace enables users to connect their favorite tools and discover new add-ons. The Global Customer Experience (CX) team assists with various offerings to help achieve specific outcomes related to Sugar deployment and adoption. Supporting more than 30 languages out of the box, SugarCRM also provides a framework to add more languages. Recognized as a leader in the 2023 CRM Technology Value Matrix by Nucleus Research, SugarCRM’s Sales Automation Platform was named ‘Best New Product of the Year’ in the 2024 American Business Awards. The company emphasizes providing high-definition customer experiences (HD-CX) by enabling companies to evaluate all customer journey touchpoints. SugarCRM’s robust cloud infrastructure ensures scalability, global reach, and tight security. The platform includes generative AI features to boost productivity and automate tasks. SugarCRM has a dedicated community called SugarClub for engaging, learning, and exploring with customers, partners, and employees. The company offers a variety of pricing plans to cater to different needs, including Essentials, Advanced, Premier, Market, Serve, Enterprise, and Enterprise+. Services and support include product support, training and certification, and a community for ongoing engagement. SugarCRM has a strong presence in various industries such as manufacturing, technology and software, consulting and business services, financial services, insurance, public sector, private equity, commercial banking, capital markets, wealth management, credit unions, telecom, and staffing and recruiting.