Erik Flowers

Erik Flowers holds the position of Principal Product and Service Designer, where he has made significant contributions to improving service design and customer experience. At Intuit, he developed a service blueprint that was instrumental in enabling a cross-functional team to reduce support hours while simultaneously enhancing the overall customer experience. Additionally, Flowers has been pivotal in transitioning the use of Mural for service design, describing this change as moving from ‘impossible to possible’ and likening it to an ‘infinite increase in productivity’. His work not only reflects innovative design thinking but also practical applications that benefit both the company and its customers.