Medallia

Medallia provides a comprehensive experience management software platform that includes customer experience management, employee experience solutions, and market research services. The company offers industry-specific solutions for sectors such as automotive, financial services, healthcare, insurance, life sciences, manufacturing, public sector, retail, restaurants, technology & services, telecom & media, travel & hospitality, and utilities. Medallia’s enterprise-grade platform features comprehensive feedback capture, administration, role-based reporting, AI & analytics, and integrations across systems and teams. The platform employs AI-driven analytics and machine learning to analyze customer and employee interactions across various touchpoints. Medallia supports global operations with enterprise-grade security and compliance measures to protect business data. The company offers flexible pricing models based on the Experience Data Record (EDR), which includes all data associated with a discrete interaction. Medallia also provides a partner network to access approved, localized expertise for enhancing experience management capabilities. Additionally, Medallia hosts events and virtual experiences for knowledge sharing and community engagement among experience management professionals.